boarding

Directorate General of Civil Aviation (DGCA) penalized Indigo Rs 5 lakh on May 28 after the airline denied boarding to a specially-abled youngster at Ranchi airport. A traveler waiting at the airport reported it on Facebook. IndiGo later stated that the boy “could not board the flight…as he was in a state of panic." The DGCA did not consider the airline company's response adequate and proceeded to penalize it.