Photo: CNN
Air India To Undergo Significant Changes For Improving Customer Services
Air India will undergo considerable changes as a result of the Tata Group's acquisition, with the goal of increasing customer experience. Improvements in everything from purchasing tickets to onboard flight services might be made. The DGCA recently fined the Tata-owned airline Rs 10 lakh for refusing to board customers with valid tickets and then failing to reimburse them in a timely manner.
Tags: Air India, Flights, Customer Service, Tata groups, Tickets
Courtesy: Zee News
Photo: PR Newsdesk
Hiver Launches Live Chat In Gmail For Real Time Customer Support
Hiver launched Live-Chat feature for Gmail, which will help the work team to provide real-time customers interaction, with instant support. Other than that, functions such as query delegation, workload management,keeping every-day tasks track also enhance work environment. Hiver's CEO and co-founder Niraj Ranjan Rout said, "We live in the age of the consumer where delivering fast, efficient support is key to building stronger customer… read-more
Tags: Gmail, customer support, live chat, New Features, Customer Service
Courtesy: ANI
Photo: Amazon
Amazon To Pay Compensation For Cancelling Order Of Rs 190 Laptop
Odisha State Consumer Dispute Redressal Commission directed Amazon to pay Rs 45,000 compensation to native Supriyo Ranjan Mahapatra. The case emerged in 2014 when Mahapatra saw an offer on Amazon retailing Rs 23,499 worth laptop at Rs 190. Two hours later, the Amazon Customer Care Service Department cancelled the order stating a 'price recession' issue. Holding Amazon culpable for denying proper service, the commission forfeited a hefty fine… read-more
Tags: Amazon.in, Customer Service, Consumer, Compensation
Courtesy: News 18
