Consumer Forum Directs 'Make My Trip' To Pay Rs 45k As Compensation

A Consumer Disputes Redressal Forum-II in Hyderabad ordered ''Make My Trip'' to pay over Rs 45,000, as it failed to provide the promised amount to the complainant under its ''Best Price Guarantee'' scheme. The scheme promises to refund five times the excess amount of the airfare if a customer finds the lower price within 24 hours on other India-based platforms. The Forum also termed the company's defense as ''flimsy''.