DGCA Lays Down Conditions For Compensation When Airlines Deny Boarding To Passengers

The Directorate General of Civil Aviation (DGCA) has laid down the conditions for compensation when a passenger is denied boarding. When boarding is denied to a passenger, the airlines must arrange an alternate flight within one hour. Failing to do so, the airlines is liable to pay Rs 10,000 and arrange an alternate flight withing 24 hours. The airlines is liable to pay Rs 20,000 if it exceeds 24 hours.